Refund and Returns Policy
Overview
At Qalamkar Fashion, we value our customers and strive to provide a seamless shopping experience. Our Return and Refund Policy lasts 7 days from the date of delivery. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all product tags intact.
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Returns & Exchanges
If you receive a damaged, defective, or incorrect item, we will happily exchange it or process a refund.
How to request a return:** Please contact our customer support team via email or WhatsApp within 7 days of receiving your order.
* **Proof of Purchase:** To complete your return, we require a receipt, order number, or proof of purchase.
* **Exchanges:** We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange it for the same item, let our team know.
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Refunds
Once your return is received and inspected by our team, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
* **Late or Missing Refunds:** If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some processing time before your refund is officially posted.
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Shipping Returns
To return your product, you should first contact our customer support to receive the appropriate return shipping address and instructions.
* **Shipping Costs:** Customers are responsible for paying their own shipping costs for returning items unless the item received was damaged or incorrect. Shipping costs are non-refundable.
* **Tracking:**
We highly recommend using a trackable shipping service to ensure that your returned item safely reaches our warehouse.
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Need Help?
For any questions, support, or queries related to refunds and returns, please reach out to us at our official customer support email or WhatsApp number provided on our contact page.